Support & maintenance

Your system runs. We keep it that way.

We maintain ERP, e-commerce, integrations and custom software. We take over systems from previous vendors - without downtime. SLA, 24/7 monitoring, named contacts, not a black-hole inbox.

Let's talk about your project See case studies

When you call us

Six situations where we take ownership.

If you check even one - it's worth talking. These are exactly the moments clients come to us.

Previous vendor vanished - no replies, no documentation

Daily 'something broke, no idea where' is killing the team

Updates done at the last minute, or not at all

No monitoring - you learn about outages from customers

System runs, but nobody knows how - knowledge lives in one person's head

You need a partner, not another ticket queue

What you get

Four pillars of your CTO's good night's sleep.

System takeover from a previous vendor

We audit, document what was never documented, and take responsibility. Without interrupting your operations.

-Technical audit: what you have, what works, what's a landmine
-Rebuilding documentation and dependency maps
-Smooth takeover - contacts, access, repositories

24/7 monitoring and alerts

We know about a problem before your customer calls. We configure alerts around your specific business metrics.

-Uptime, performance and key-integration monitoring
-Alerts where you work: Slack, email, SMS
-Status dashboard - you know what's happening without asking

Updates and evolution

Regular updates, security patches, small improvements. The system doesn't just stay alive - it gets better month to month.

-Update plan agreed with you in advance
-Quarterly security and performance audits
-Small improvements within the package - no per-change quoting

SLA and accountability

Response time, fix time, escalation channels - all written down. We don't hide behind fine print.

-Guaranteed response and fix times
-Escalation to named people, not 'the helpdesk'
-Monthly report - what happened, what we improved

Packages

Three tiers - pick by business scale.

Every package is tuned individually to your stack and how critical the systems are. Below is the baseline we start from.

Basic

For smaller systems where an outage doesn't take the business down in 5 minutes.

·8 business hours response
·Core metrics monitoring
·Monthly updates
·Channel: email + ticket

Three things that set us apart from a helpdesk.

You speak to named people

Your CTO knows the first and last name of their technical lead on our side - not a support@ inbox.

We respond in real time, not in paper SLA

Average Pro-tier response time last quarter: 27 minutes. We measure and share it.

Small changes within the package

We don't quote every hour. Small improvements are just part of keeping a healthy system.

What we maintain

Everything we build - and most of what someone else built.

ERP systems (Comarch, Dynamics, SAP), e-commerce platforms (Magento, Shopify, PrestaShop, custom), integrations, custom web applications, data warehouses and AI agents. If it runs on tech - we can probably maintain it.

ERP Integrations Data integration AI Agents

Next step

Vendor vanished or starting to go quiet?

30 minutes free: you describe the situation, we explain what takeover looks like and how long it takes. Usually first results within 2 weeks.

Get in touch