AI Product & Solution AdvisorCustomer describes the need. The agent picks the solution.
The agent understands the application, uses PIM, catalog and PDFs, and proposes a specific product or replacement. It routes to cart, inquiry or a sales rep.
Customers don't know the SKU. They need advice that SKU search and store filters can't provide.
The agent understands the application, uses PIM, catalog and PDFs, and proposes a specific product or replacement. It routes to cart, inquiry or a sales rep.
Agent's scope of work.
Segments where this agent makes the most sense.
Six layers the agent operates in.
Intent
The customer asks or acts. The agent detects what they actually need.
Missing data
The agent asks for what's needed so the case is operationally viable.
Company data
Looks up info in ERP, CRM, PIM, shop, documentation, WMS.
Business rules
Applies rules: who, what, when, for whom, under which conditions.
Action
Creates a lead, ticket, draft, RFQ, recommendation, or hands off to a human.
Measurement
Tracks intents, outcomes, escalation points and optimizes the process.
Show me how it works on my catalog
We'll walk through a real scenario in your context - no marketing deck.