We don't automate everything at once.
We start with one process.
The best deployments start with one process that has the biggest impact on sales, service or support. Then we expand the agent into other areas.
Ten steps from discovery to production.
Discovery
Workshop with sales, customer service or field service. We diagnose processes, data, systems and bottlenecks.
Intent map
We identify real customer intents from traffic, emails, forms and CS history.
Agent design
We define scope, guardrails, conversation paths, business rules and human handoff points.
Knowledge base & data
We clean up product data, documentation, FAQs, PIM content. We flag gaps and inconsistencies.
Integrations
We connect the agent to ERP, CRM, PIM, shop, helpdesk via API, webhooks or dedicated connectors.
Rules & security
We configure access scope, sensitive data, policies, logging and conversation monitoring.
Human-in-the-loop
We launch in draft mode. A human approves replies and actions; the agent learns from real cases.
Testing & pilot
We validate on real traffic or a selected segment. We measure data completeness, escalations, satisfaction.
Launch
Full deployment with KPI monitoring and anomaly alerts.
Monitoring & optimization
Regular review of intents, escalation points, and expansion to new processes.